Terms and Conditions
Welcome to AutoAlchemy (“we”, “our”, “us”). These Terms and Conditions outline the rules, policies, and service guidelines for using our website and booking our mobile car detailing and car wash services across Lower Mainland,, including Metro Vancouver and surrounding areas.
By accessing our website or booking a service with AutoAlchemy, you agree to these Terms & Conditions. If you do not agree, please discontinue use of our website and services.
1. Services Provided
AutoAlchemy provides professional mobile auto detailing services at the customer’s home, workplace, or an approved location.
Our services may include:
Interior detailing and deep cleaning
Exterior detailing and wash
Odor removal, pet hair removal, stain treatment
Headlight restoration, engine bay cleaning, and other specialty add-ons
All services are subject to technician availability, service location, vehicle condition, and weather conditions.
2. Booking & Appointments
Scheduling a Service
Appointments can be booked through our website, phone, or email.
A booking is considered confirmed once you receive confirmation from AutoAlchemy.
We reserve the right to modify or decline bookings due to unsafe environments, weather issues, emergencies, or circumstances beyond our control.
Rescheduling
Rescheduling is free of charge when requested before the appointment time.
Requests can be made via phone, SMS, or email.
3. Cancellation Policy
We value both our customers’ time and our technicians’ schedules. The following cancellation terms apply:
24 hours or more before the appointment: No charge
Less than 24 hours before the appointment: A 20% cancellation fee applies
The cancellation fee is calculated as 20% of the total booked service value.
There are no rescheduling fees.
4. Pricing, Additional Fees & Payment
Pricing & Quotes
Service prices are listed on our website or provided directly by our team.
Final pricing may vary depending on vehicle size, condition, and selected services.
Additional Charges (If Applicable)
Additional fees may apply for:
Excessive dirt, sand, mud, or salt buildup
Heavy pet hair removal
Stain or odor treatment
Biohazard cleanup (vomit, urine, blood, etc.)
Add-on services such as engine bay cleaning, headlight restoration, or specialty treatments
Travel Fee
A fixed $10 travel fee applies to all bookings unless otherwise stated.
Payment Methods
Secure online payment via debit or credit card
Cash or e-transfer (where applicable)
Payment is due at the time of service unless otherwise agreed in writing.
5. Satisfaction & Refund Policy
Customer satisfaction is important to us. If you are not satisfied with the service:
Notify us within 24 hours of service completion
Provide photos or videos if possible
We will arrange a courtesy follow-up visit to address the issue
If the concern is not resolved after the follow-up visit, a partial refund may be issued for the portion of the service not completed correctly.
Full refunds are not provided if part of the service was delivered successfully.
Refunds do not apply to issues caused by pre-existing damage, wear, aging materials, or non-restorable surfaces.
6. Customer Responsibilities
To ensure smooth service delivery, customers must:
Provide safe access to the vehicle and adequate working space
Remove personal belongings before service
Ensure the vehicle is unlocked or keys are available
AutoAlchemy is not responsible for lost or damaged personal items left inside the vehicle.
7. Liability & Damages
While we take great care when servicing your vehicle, AutoAlchemy is not liable for:
Pre-existing damage, scratches, rust, faded paint, or general wear and tear
Damage caused by old, brittle, or weakened interior/exterior materials
Water leaks due to existing seal, trim, or weather-strip issues
Any concerns must be reported immediately after service completion.
8. Weather Conditions
Our mobile services are weather dependent. If weather conditions prevent service or affect results:
The appointment will be rescheduled at no extra cost
Extreme temperatures or rain may limit certain treatments; we will advise suitable alternatives when needed
9. Privacy & Data Protection
Customer information is collected solely for booking, communication, and service purposes.
We do not sell or share customer data with third parties.
Please refer to our Privacy Policy for full details on data handling.
10. Changes to These Terms
AutoAlchemy reserves the right to update or modify these Terms & Conditions at any time.
Continued use of our website or services indicates acceptance of the updated Terms.
11. Company Information
Legal Business Name: AutoAlchemy
Business Registration Number (BN): 770234037BC001
Country of Registration: Canada
12. Contact Us
If you have questions or concerns regarding these Terms & Conditions, please contact us:
Email: info@autalchemy.ca
Phone: +604-765-8858
We are dedicated to maintaining transparency and ensuring your personal information remains safe and secure.
Trusted by Businesses & Professionals
We’re proud to have detailed vehicles for a wide range of companies, fleets, and professionals who trust us to keep their cars looking their best. Here are just a few of the brands and teams we’ve worked with:
